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FAQ


Have a question that isn't answered here? Contact us and we'll answer it as soon as possible.


Where do you get your autographs?
We collect our autographs either personally from players at clubs' training grounds, reserve matches or on match days, or from our group of autograph collectors that we employ to cover all of the clubs in the FA Barclays Premiership.


How do I know that the signatures are genuine?
We have measures in place to ensure that we only sell 100% authentic signatures. We have never knowingly sold a fake signature and have not had a single item returned over a question of authenticity. We check every single signature we stock. If we come across a signature that we are unfamiliar with, we check it with one of our colleagues and samples known to be authentic.


Do I get a certificate of authenticity?
Yes! All of our signed products come complete with our Certificate of Authenticity and a full, no questions, money-back guarantee. The COA is professionally printed on heavyweight A5 sized glossy paper, with a silver foil star, ensuring authentic Premsig.com product.


Are your shirts game worn or replicas?
Our regular shirts are quality authentic replicas purchased from the club shop or another reputable retailer. We do have access to game worn items, please ask for details or check the Match Worn Collection.


Do your photographs have "Premsig.com" written across them?
The images of the photographs displayed on our website have a Premsig.com watermark added to protect against image theft (images of our shirts also have this mark). The actual signed photos themselves do not have this wording on them.


How do I know that you're not ripping me off?
We do everything we can to keep our prices low. Our prices are based on the cost of production, not the market value of the signatures. We are football fans and season ticket holders ourselves and think that we get ripped off too much as it is, even by our own clubs. We are constantly trying to cut prices even further and have constant special offers and price reductions.


Do you comply with distance selling regulations?
Yes, we do. We are here for you, and we will comply with every possible regulation, whether compulsory or voluntary. The regulations announced 29th October 2000 mean that:


We allow a cooling-off period of at least seven days in which consumers may return the goods and receive a full refund (in fact we allow 30 days).


We provide a written description of the goods or services so the shopper can compare them on delivery.


Goods and services must be provided within 30 days of the order (for out of stock items, we promise to deliver items within 30 days from the time we have completed the requested item).


If credit card details are used fraudulently, the customer will not have to foot any of the bill. During the PayPal payment process, we do not see any of your card details.


We hope this gives you confidence in our services. These regulations only cover European customers, but we apply them worldwide.


Do you take credit cards?
Yes, we can accept all major credit cards. We use PayPal, so you can be confident that the whole online payment process is conducted under high security. Your credit card details are not stored anywhere on this website, or known to us at all.


How else can I pay?
We no longer accept payment by cheque, or any other postal payments, however you can make your payment by inter-bank money transfer. Simply contact us with your order requirements, and we will email you our account details.


What can I do if I change my mind?
If you change your mind about any product you have received, for any reason, you may return it in its original condition within 30 days for a full refund.


I'm overseas, how do I know you'll send the item once you have received my money?
We do a lot of business with overseas customers, please check our Feedback for their testimonies. We would not do ourselves any good by defrauding our overseas customers. We certainly wouldn't have gone to all this trouble to do it! If you feel uneasy, please contact us, so maybe we can reassure you. Our prices can be up to 50% cheaper than prices in your own country!


Can I trace my purchase after you have sent it?
Yes, when we ship your item we can inform you of the Royal Mail tracking number. Please request the tracking number when ordering, if you require it.


Delivery will be by Royal Mail Recorded or Special Delivery, or Royal Mail International Recorded/Registered Delivery airmail. Single photographs sent first class to UK addresses. Postage worldwide is FREE! Items in stock will be shipped on receipt of payment.


Please note that overseas Royal Mail shipments require a signature for delivery. The Royal Mail service is very secure and fully insured.
We can offer delivery by FedEx, which takes the same time as Royal Mail, but due to the large amount of extra work involved with customs forms, and the extra cost, your shipment will be delayed by 2-3 days and we will need to charge an extra £75 per shirt (£30 for each subsequent shirt in the same shipment), or £55 per photo (£20 for each additional photo in the same shipment). Please contact us if you require FedEx shipping before you place your order.


Can you get me an item signed by Pele/Maradona/Cryuff?
Our regular products are from the English Premier League, and select European teams, but we can source high quality memorabilia from world football. We have a network of colleagues in the memorabilia business and can arrange excellent deals with them. We work with a select, trusted few to ensure authenticity of memorabilia.


Can you authenticate items?
We would be happy to give you our opinion of the authenticity of any autograph. Please contact us  with a scan or digital photo, and we will let you know our opinion as soon as possible. Unfortunately, we can no longer accept items through the post to be authenticated, therefore we can only give our opinion, and not issue a COA.


Can you value an item for me?
Yes, contact us and supply full details of your item, and preferably email some pictures, and we'll get back to you as soon as possible. This service is free of charge.